Heineken Fan Volunteers

Nearly half of this summer’s biggest soccer matches kicked off during U.S. work hours, leaving fans to choose between the job and the game. A Heineken survey confirmed what everyone already knew was happening: 52% of U.S. desk workers admitted to lying to their employer to catch a match, and three quarters were secretly checking scores from their desks. Heineken needed to turn that tension into something real, in real time, in the real world.

Most American employees already have Volunteer Time Off, a paid benefit almost nobody touches. VTO could legitimately pull a fan out of work on a match day and put them shoulder to shoulder with other supporters. The insight wasn’t about creating a new behavior, it was about giving an existing but dormant one a real reason to exist.

Heineken Fan Volunteers turned a forgotten HR policy into the best match day of the year. Fans cashed in their VTO to volunteer alongside other supporters while the match played live in front of them, with each activation built around a real target set by a real NGO and timed to the broadcast clock. Director Tom Morris brought the campaign to life with a hero film styled as a tongue-in-cheek corporate training video, framing Fan Volunteers as the official workaround for the modern soccer fan.

The campaign rolled out nationwide for the 2026 World Cup, earning 1,981 total volunteer sign-ups for activations matched to game days, 15,848 hours of VTO taken and 94 volunteer events across the country as well as generation over 209 million impressions.

CLIO SPORTS AWARDS 2026

GOLD WINNER Fan Engagement – Experiential/Activation

GOLD WINNER Fan Engagement – Social Good

BRONZE WINNER Public Relations – Event/Activation/Stunt